Cancellation & Refund Policy

🔁 Cancellation & Refund Policy

mytravelhub.ph understands that plans can change. Our goal is to make cancellations and refunds fair and transparent for both travelers and our partner providers.

📋 General Policy

• Each product or service (tours, transfers, accommodations) has its own cancellation terms.
• These terms are visible in the listing under the “Cancellation Policy” section.
• If cancellations are allowed, they must be requested before the stated deadline to be eligible for a refund.
• Bookings marked non-refundable cannot be canceled or refunded.

📆 Standard Cancellation Timeline (Unless Otherwise Stated)

• 7 days or more before activity: 100% refund (minus fees)
• 3–6 days before activity: 50% refund
• Less than 72 hours: Non-refundable

Note: Some activities, hotels, or transportation services may follow stricter or different rules.

🌦️ Weather & Force Majeure

• If your booking is affected by bad weather, natural disasters, or safety issues, the provider may:
  • Offer a reschedule or credit
  • Provide a full refund if the service cannot be delivered
• We may request supporting documents (like weather alerts or doctor’s notes) depending on the situation.

💳 Refund Processing

• Refunds are issued to your original payment method.
• Please allow 7–14 business days for the amount to reflect, depending on your payment provider.
• Transaction and service fees (if any) may be deducted from the refund amount.

📨 How to Cancel

To request a cancellation or refund, email us at [email protected] and include your booking reference, name, travel date, and reason for cancellation.

⚠️ Important Notes

• No-shows and late arrivals are not eligible for refunds.
• mytravelhub.ph acts as a booking platform and follows each provider’s refund policy — we’ll do our best to assist, but we cannot override their terms.