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Frequently asked questions
mytravelhub.ph is your gateway to exploring the Philippines with ease. We connect travelers to trusted local tour providers, hotels, and transport options—all in one platform. Just search, compare, and book your next adventure online or on your phone.
No account? No problem. You can book as a guest. But creating a free account lets you track bookings, save favorites, receive exclusive promos, and manage your travel plans more easily.
We hate hidden charges too. All prices shown include taxes and standard fees. Optional extras (like hotel upgrades or add-on activities) are clearly marked before checkout.
We work only with verified local operators and licensed providers. Every listing includes guest reviews, provider info, and real photos—so you can book with peace of mind.
No need to print! Just show your confirmation email or mobile voucher when you arrive. Some providers may ask for ID, so bring a valid one just in case.
Yes! We support GCash, PayPal, and bank transfers. We're working on adding even more convenient options soon.
It depends on the tour. Each listing will indicate whether the experience is shared, semi-private, or private. You can also use filters to search for private options only.
Yes, many of our activities and accommodations offer free cancellation or flexible rescheduling. Check the cancellation policy on each listing before booking—it varies by provider.
Safety comes first. In the case of extreme weather or unforeseen events, our partner will either offer an alternative schedule or a refund—depending on the provider's terms.
You can reach our team via email, phone, or live chat (coming soon). We're based in the Philippines and are available during business hours to assist with any concerns.
Some tours include pickup and drop-off, while others require you to meet at a designated location. Look for the “Inclusions” tab in each listing for complete details.
Great question! We highlight age suitability and physical activity level in each listing. If you're unsure, feel free to contact our support team for personalized recommendations.
Yes, but be sure to enter the correct guest details at checkout. Some providers may require ID matching the name on the booking. If you need to change the name later, message us right away.
All prices on mytravelhub.ph are shown in Philippine Pesos (PHP). Currency conversion may apply if you're using a non-PHP card or wallet—check with your payment provider. We will soon have multiple currency options in the near future.
While not required for booking, we highly recommend getting travel insurance—especially for outdoor activities, island hopping, or trips during typhoon season.
Absolutely! If you're a licensed operator or travel service provider in the Philippines, we'd love to partner with you. Visit our “Become a Partner” page to get started.
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